Thinking
Ideas and observations about coherence, performance, culture and reputation, and how they shape the organisations we build and lead.
Why complexity might be your toughest competitor.
“Stop getting in your own way”. That was the heading of one section of a presentation I gave to a client, after the internal [...]
Read article →Poor performance starts long before the numbers show it.
One of my favourite-ever clients had a phrase I’ve used countless times: “Experience is what you get, just after you need it.” When I [...]
Read article →Reputation problems start before the customers see them.
Every organisation has a reputation; the question is whether it’s the one its leaders intended. People often ascribe reputation to PR and communications specialists, [...]
Read article →Businesses underperform when they make it too hard to focus on what really matters.
In the early stages of a client project, I asked the CEO for her view on why businesses fail. She had three goes at [...]
Read article →G E T I N T O U C H
If you’re thinking you’d like to improve your organisation’s performance, culture or reputation, I’d be happy to have a conversation
Get in touch.